FAQ_Answers5

Installation and Support

Is there a support plan for Cormant-CS?

Yes Advance Mobile Software Solutions offers an annual support plan that includes support desk access and all major and minor upgrades to the application so you stay up-to-date. All support plans include local partner access for support from people who are knowledgeable about your business.

What support desk access does Cormant-CS offer?

We have 24 x 7 support access using toll-free numbers, IM and email.

What other support tools does Cormant-CS offer?

Advance Mobile Software Solutions as a partner has a secure web site that provides access to updated templates, icons and software releases as well as best practice tips.

Will there be downtime when Cormant-CS is being installed?

No, not to your equipment. As Cormant-CS does not require any physical equipment to be installed anywhere in the infrastructure, there should be no downtime.

Do I have to put barcode's on everything to make Cormant-CS work?

No. Barcode's are on almost every asset supplied to you already (think of serial numbers) so these can be used if desired. However, if you never used a single barcode, you would still be able to use all of the Cormant-CS application.

Some customers do barcode cables, or their vendors or cable manufacturers add the barcode's. This enables super easy tracking of connectivity channels, but it’s not required to support connectivity documentation.

Is Cormant-CS actively developed and improved?

Yes, it continues to be developed as it has been for 12 years.

I want a trial, how can I get that?

Contact us! After an initial consultation to ensure we can help you, we provide a cloud version of Cormant-CS and offer a local partner that can help you get the most out of a trial. Most trials are 2 to 4 weeks in duration and in that time you have access to a fully functional version of Cormant-CS.

Can I configure CS myself? Do I have to have help from anyone?

Yes, you can install and configure it yourself. There is an excellent installation guide. No part of the product requires Advance Mobile Software Solutions configuration. However, we find that most customers are too busy with managing the “day-to-day” to actually find the time to do it all themselves. Advance Mobile Software Solutions and Cormant with the rest of the partner network offer both configuration and audit services in consultation with you to assist with configuring and ensuring information in Cormant-CS is accurate. We also offer extensive training services.

About our Customers

Can you list some sample customers?

Yes, we openly display a partial list of customers on this website. We are happy to provide reference customers during the evaluation process. Our customer base is diverse and includes multiple Fortune 100 companies, smaller specialist IT users and government, military, education and health-care from around the world.

Back To Questions